![]() Ready to connect Siemens HiPath with your CRM? Contact CDC Software today. What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record.Ĭhanging phone systems or CRMs? No problem! CDC integrates with all leading contact center platforms, giving you the freedom to do what’s right for your business. How Does CDC Integrate HiPath with CRM Systems?ĬDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your Siemens business phone system. Keep call center employees happier and reduce turnover.Reduce overall call center costs and increase ROI.Improve critical call center metrics, including first-call resolution rates, hold time, handle time and customer satisfaction scores.Create a seamless, omnichannel support experience for your customers.By creating a real-time link between Siemens systems and your CRM, you can: Siemens Hipath HiPath 1120, HiPath 1150 End of Support April 2017. ![]()
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